Find your opportunity
We are looking for brave summitteers who don´t want to stay put. Leave your footprint at Jack Wolfskin.
We Live to Discover
Jack Wolfskin lives to discover and encourages people to go on new outdoor adventures, connecting with nature and rewilding themselves. Through sustainable German engineered apparel, footwear and equipment that protects and inspires, we enable everyone to experience more moments of outdoor discovery. Our success is based on a shared wanderlust and the collective input from our team of free spirits, forward thinkers and discoverers. Sharing the same values, we focus on having a positive impact through product innovations, more sustainable solutions and business practices as well as advocacy programs.
We encourage an open forum of ideas throughout all departments and honor collaborative discoverers who lead by introducing new paths. A career with Jack Wolfskin is anything but ordinary.
Jack Wolfskin lives to discover and encourages people to go on new outdoor adventures, connecting with nature and rewilding themselves. Through sustainable German engineered apparel, footwear and equipment that protects and inspires, we enable everyone to experience more moments of outdoor discovery. Our success is based on a shared wanderlust and the collective input from our team of free spirits, forward thinkers and discoverers. Sharing the same values, we focus on having a positive impact through product innovations, more sustainable solutions and business practices as well as advocacy programs.
We encourage an open forum of ideas throughout all departments and honor collaborative discoverers who lead by introducing new paths. A career with Jack Wolfskin is anything but ordinary.
We Live to Discover
Jack Wolfskin lives to discover and encourages people to go on new outdoor adventures, connecting with nature and rewilding themselves. Through sustainable German engineered apparel, footwear and equipment that protects and inspires, we enable everyone to experience more moments of outdoor discovery. Our success is based on a shared wanderlust and the collective input from our team of free spirits, forward thinkers and discoverers. Sharing the same values, we focus on having a positive impact through product innovations, more sustainable solutions and business practices as well as advocacy programs.
We encourage an open forum of ideas throughout all departments and honor collaborative discoverers who lead by introducing new paths. A career with Jack Wolfskin is anything but ordinary.
Jack Wolfskin lives to discover and encourages people to go on new outdoor adventures, connecting with nature and rewilding themselves. Through sustainable German engineered apparel, footwear and equipment that protects and inspires, we enable everyone to experience more moments of outdoor discovery. Our success is based on a shared wanderlust and the collective input from our team of free spirits, forward thinkers and discoverers. Sharing the same values, we focus on having a positive impact through product innovations, more sustainable solutions and business practices as well as advocacy programs.
We encourage an open forum of ideas throughout all departments and honor collaborative discoverers who lead by introducing new paths. A career with Jack Wolfskin is anything but ordinary.
Come on forward with us!
Join us at our headquarters in Idstein as a Customer Service Specialist (m/f/d).
In this role, you will be responsible for driving customer service excellence for the assigned sales channel and customer portfolio to achieve strategic sales goals in the respective territories. You will work closely with the sales, finance, delivery, logistics and warehouse teams to ensure a smooth process from order to delivery.
In this role, you will be responsible for driving customer service excellence for the assigned sales channel and customer portfolio to achieve strategic sales goals in the respective territories. You will work closely with the sales, finance, delivery, logistics and warehouse teams to ensure a smooth process from order to delivery.
The story begins
- Independent handling of communication with our customers at 2nd level on all relevant communication channels (e.g. e-mail, tickets, telephone, social media)
- Providing information (e.g. delivery status, payment clarification, product advice, complaints) for our various customer groups
- Taking on the task of responding to public reviews and ratings
- Entering and maintaining customer data in the relevant customer service systems
- Processing complex inquiries (such as complaints)
- Supporting colleagues at 1st level with difficult inquiries
- Taking over escalated customer cases from the 1st level
- Making goodwill decisions
- Working on and taking on (sub-)projects for the Customer Service B2C area
- Collaboration in the management of our 1st level service provider
- Collaboration with other departments in the company (e.g. Legal, Data Protection, Warehouse, Repairs, etc.)
- Support in the creation of reports on customer service data
- Collaboration on the future direction of the department (automation, digitalization, introduction of new tools and processes)
Your proven path
- Completed commercial studies or comparable training
- Relevant experience in customer service and enjoy communicating with customers
- Experience or affinity with fashion / outdoor is an advantage
- High level of responsibility, independent and structured way of working
- Team player, strong communicator and strong “hands-on” mentality
- Excellent written and spoken German communication skills
- Very good knowledge of English
- Experience in dealing with customer service systems (e.g. Zendesk, Salesforce or similar)
- Confident handling of MS Office applications
We are an outdoor gear company and we act like it
- Exciting product world and international environment in a responsible and sustainable company
- Flexible and hybrid working
- Attractive employee discounts und additional company benefits
- Free water, coffee and tea specialties
- Informal culture and casual dress code
- Bike leasing, monthly subsidy for up to two leasing contracts
- EGYM, company fitness with access to over 7000 studios
- Team events and sports activities in nature and in our own gym
- Likeminded, our partner for mental health with many training opportunities
- Mobile working from abroad, up to 4 weeks
Want to join us?
Join us and apply online at our career portal, stating your desired salary and earliest start date.
Get the best out of your application
Check out our application tips and make sure your application is on track.
We, at Jack Wolfskin, are offering you an exciting job opportunity in a continuously developing working environment with flat hierarchies, short decision-making paths and swift implementation.
Kontaktiere uns
Hast du Fragen zu freien Stellen, dem Bewerbungsprozess, Initiativbewerbungen oder anderen Themen? Wende dich gern an unsere HR-Ansprechpartner:
HR-Ansprechpartner
recruiting@jack-wolfskin.com
Hinweis
Wir können per E-Mail nur Fragen beantworten und nehmen keine Bewerbungen über diese E-Mail-Adresse an. Bitte übermittle deine Bewerbung ausschließlich online über unser Karriereportal. Bewerbungen per E-Mail werden nicht berücksichtigt.
Wir können per E-Mail nur Fragen beantworten und nehmen keine Bewerbungen über diese E-Mail-Adresse an. Bitte übermittle deine Bewerbung ausschließlich online über unser Karriereportal. Bewerbungen per E-Mail werden nicht berücksichtigt.
Hinweis
Wir können per E-Mail nur Fragen beantworten und nehmen keine Bewerbungen über diese E-Mail-Adresse an. Bitte übermittle deine Bewerbung ausschließlich online über unser Karriereportal. Bewerbungen per E-Mail werden nicht berücksichtigt.
